The Indacon Team

Our team, which includes Microsoft certified architects, consultants and engineers coordinated by the Project Account Managers, is able to guide, design and deliver Datacenter Transformation projects, Microsoft Azure and Microsoft Office 365 migrations, System Center/Intune and Microsoft365 deployments and Enterprise infrastructure Security assessments and remediations:

  • Consulting for requirements analysis and design;
  • Management of the Processes and creation of technical specifications and documentations;
  • Implementation of value-added solutions
Project Account Manager (PAM)

The Project Account Manager (PAM) is a profile with the appropriate certifications of Project Management and IT Service Management.
The PAM works closely with the customer IT staff (both technical and managerial) with the aim to support the improvement of the health of the IT infrastructure, both in terms of its day-to-day management and its evolution.
The main responsibilities of the Project Account Manager include:

  • Define a “Personalized Delivery Plan” based on the principles of IT Service Management (ITIL), as per the specific business objectives and technological requirements;
  • Suggest possible improvements and remediations to optimize the delivery of IT services;
  • Manage the delivery of assigned projects and be constantly aligned with the client’s IT managers in order to monitor the progress of the projects and activities appropriately;
  • Act as the key point of contact between the customer and all the teams involved.

As defined, the PAM role is associated with our ServiceTech and CloudTech services.

ServiceTech 
After the completion of the projects and/or support implementations, Indacon’s portfolio includes the complete and accredited support service (on an annual basis) for infrastructures based on Microsoft technologies, known as ServiceTech:
  • Reactive support services provided remotely:
    • Single point of contact;
    • Management of «tickets»;
    • Management of support requests by certified Indacon system operators
    • Escalation to the third level of support, typically managed by Microsoft.
  • Two levels of support delivery:
    • On weekdays 8×5;
    • In 24×7 mode.
CloudTech
In order to support Microsoft cloud scenarios, Indacon has a proactive support service provided remotely. called CloudTech. The primary CloudTech objective is to monitor the resources associated with the «Cloud» in order to highlight any problems in advance that can negatively affect the performance of IT services. Depending on the number of IT services provided, an annual cost is defined. The service is available at different levels:
  • On weekdays 8×5;
  • In 24×7 mode.